top of page

Terms and Conditions for Home Secure Locksmiths

 

Effective Date: 10th January 2025

 

Welcome to Home Secure Locksmiths. These Terms and Conditions govern your use of our website (www.homesecurelocksmiths.co.uk) and the services provided by Home Secure Locksmiths. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please refrain from using our website or services.

 

1. General Information

1.1. Company Details:
Home Secure Locksmiths is a locksmith service provider based in Scotland, specialising in emergency call-outs, lock replacements, and security installations.

1.2. Contact Information:

1.3. Eligibility:
By using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian if under 18.

 

2. Services

2.1. Scope of Services:
Home Secure Locksmiths provides locksmith services, including emergency assistance, lock installation, repair, and security consultations. Specific service offerings are detailed on our website.

2.2. Service Area:
Our services are available within Scotland. Availability may vary depending on location.

2.3. Service Limitations:
We reserve the right to refuse service if:

  • The request falls outside our expertise.

  • The property or situation is deemed unsafe.

2.4. Emergency Services:
While we aim to respond promptly to emergencies, specific response times cannot be guaranteed due to external factors.

 

3. Pricing and Payment

3.1. Quotes and Estimates:

  • Quotes are based on the details provided at the time of enquiry.

  • Additional charges may apply for unforeseen circumstances or additional work not covered in the original quote.

3.2. Payment Terms:

  • Payments are due upon completion of the service unless otherwise agreed.

  • Accepted payment methods include cash, bank transfer, or card payments.

3.3. Non-Payment:
In the event of non-payment, we reserve the right to pursue legal action to recover the owed amount, including additional costs incurred during recovery.

 

4. Cancellations and Rescheduling

4.1. Cancellation Policy:

  • Appointments must be cancelled at least 24 hours in advance to avoid charges.

  • Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

4.2. Rescheduling:
Rescheduling is subject to availability and must be arranged at least 24 hours in advance.

 

5. User Responsibilities

5.1. Accurate Information:
You are responsible for providing accurate and complete information about your property and service needs.

5.2. Access to Property:
You must ensure safe and unhindered access to the property where services are to be performed.

5.3. Property Condition:
We are not liable for pre-existing damage to locks, doors, or other property components.

 

6. Warranty and Liability

6.1. Service Guarantee:
We provide a warranty on parts and labour. Warranty terms will be outlined at the time of service.

6.2. Limitations of Liability:

  • Home Secure Locksmiths is not liable for damages resulting from delays, force majeure, or circumstances beyond our control.

  • Our total liability is limited to the fees paid for the service provided.

6.3. Exclusions:
We are not responsible for damages caused by improper use, neglect, or unauthorised modifications to installed components.

 

7. Website Use

7.1. Content:
The content on our website is for informational purposes only and does not constitute professional advice.

7.2. Prohibited Activities:
You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Copy, reproduce, or exploit website content without permission.

7.3. Third-Party Links:
Our website may include links to third-party websites. We are not responsible for their content or practices.

 

8. Privacy and Data Protection

Our use of your personal data is governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (GDPR) and applicable data protection laws in Scotland.

 

9. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website. Please review these terms regularly.

 

10. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the Scottish courts.

 

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

 

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

bottom of page